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Risk warning: Your capital is at risk. It is possible to lose more than you invest.
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PC trading platforms

1. I cannot log into my trading account. What could be wrong?

Possible errors:

  1. “No connection” - wrong server

The server you are entering must match the account type you are trying to login.

  1. “Invalid account” – wrong password

Use the correct trading account password that has been provided to you by email.

2. What trading platforms do you offer?

We offer the MT4 and MT5 trading platforms on:

  • PC – Windows and MAC/OS X,
  • Smartphone – Android and iPhone/iOS,
  • Tablet – Android and iPad/iOS.

We also offer a web trading platform with no need for downloads via the FXTM Web Trader and multiple account management via the MT4 MultiTerminal.

Visit our Trading Platforms page for more information.

3. How do I install the MT4/MT5 platform on my PC?
  1. Login to MyFXTM (if you don’t have an account please register).
  2. Click on the DOWNLOADS button
  3. Find the platform of your choice
  4. Click Download
  5. Save it to your desktop
  6. Open the file and follow the steps to install
4. How can I add a new indicator on the PC platform?

Follow these steps:

  1. Download and install the indicator on your desktop.
  2. Open your trading platform and log in.
  3. Click "File" and then "Open Data Folder".
  4. Select "MQL4" and click on "Indicators".
  5. Drag the new Indicator from your desktop and drop it into the Indicators Folder.
  6. Restart your platform (File>Exit) and log-in (File>Log-in).
5. Is MT4/MT5 compatible with MAC?
Yes.
The MT4/MT5 is compatible with MAC.
6. How do I install the MT4/MT5 platform on MAC?
  1. Login to MyFXTM and click on the Downloads button.
  2. Click on MetaTrader 4/5 Trading Terminal for MAC.
  3. Save the file to your Desktop.
  4. Click on the ForexTime MT4/5 icon and drag it to the Applications folder.
  5. Go to your Applications folder and double click the ForexTime MT4/5 to open your MetaTrader platform.
 

If you have any difficulties, contact us via Live Chat.

7. How do I add an indicator on my trading platform in MAC/OS X?
  1. Click on Finder and select the Applications Folder
  2. Find the ForexTime MT4 application and  right click (ctrl + click) on it to bring up the context menu
  3. Select “Show Package Contents”
  4. Click on “Drive C”
  5. Then navigate to “Program Files” and then to the “ForexTime MT4” folder
  6. Click on “MQL4”
  7. Click on “Indicators”
  8. Drag and drop your indicator here.
8. I receive a connection error while trying to login to MT4 during the weekend. What could be the cause?
Please note that the forex market operates 24 hours a day, Monday through Friday. During the weekend, since the market is closed, we may take this opportunity to perform maintenance and other updates to our servers.
9. Did you receive this error message – App can't be opened because it is from an unidentified developer – when you tried to download the MT4/ MT5 trading platform for MAC OS? Follow the steps below to successfully download the platform:
  1. Close the pop-up window displaying the error message.
  2. Go to System Preferences.
  3. Go to the Security and Privacy section.
  4. Click on the little Lock icon in the bottom left corner of the window.
  5. Enter your administrative username and password and click Unlock.
  6. Click on the General tab and under ‘Allow applications downloaded from:’ select “Anywhere.”
  7. A pop-up window will appear asking you to confirm your selection. Click the “Allow from Anywhere” button.
  8. Re-run the application.