To make a withdrawal please follow these steps:
All withdrawal requests are processed by our Back Office Department within one working day, however the time required for the funds to be transferred will depend on the payment method used.
Please note that bank wire transfers normally take up to 3-5 business days to be processed. If the funds still do not appear in your account after this period of time, kindly provide a payment confirmation of the transfer - scanned copy of the swift transfer – which you should request from your bank.
If you would like to decline a withdrawal request you can do so via the following methods: