1. How do I use the box "Volume" in the "Order" window?
The "Volume" box is there so you can enter the size (in lots) of the position you want to open.
- 1 lot is 100,000 units of the base currency
- 0.1 lots is 10,000 units of the base currency
- 0.01 lots is 1,000 units of the base currency
The base currency is the first currency shown in a currency pair. In USD/JPY for example, the base currency is USD. 1 lot of this currency pair is 100,000 USD.
2. What is the minimum lot size at FXTM?
The minimum lot size at FXTM is 0.01 lots for standard.mt4 accounts and ecn.mt4/ecn.mt5 accounts.
3. What spreads are offered at FXTM?
4. Are all orders guaranteed at the displayed price?
Orders cannot always be guaranteed at the displayed price; this depends on market conditions. During market open or periods of high market volatility, if an order level falls within a price gap the trade will be carried out at the current price shown in the quotes flow at the time the order execution is being processed. Sell Stop, Buy Stop and Stop Loss orders will be executed at a less profitable level whereas Sell Limit, Buy Limit and Take Profit orders will be executed at a more profitable level.
5. Can I view my trading account history?
Yes, you can. On your MT4 or MT5 trading platform, look at the bottom of your screen for the "Terminal" window. If you cannot see it, press Ctrl+T and it will appear. Choose "Account History", right-click the box that pops up, and choose between "All History", "Last Month" or "Last 3 Months". You will then be able to view your account history. You can also select "Custom Period" and enter the dates you wish to view.
6. What happens if I want to close a position but can't log in to my trading account?
All you have to do is call our Dealing Desk at +357 2555 8775. Our Dealing Desk can be reached 24 hours a day between Monday and Friday. For security purposes, you will have to give us your telephone password and trading platform login details to continue with closing a position.
7. Will I encounter any difficulties trading volatile markets and news releases?
No, you should not encounter any difficulties because both our platforms and trading desk are fully prepared to accommodate active trading. See our Terms of Business
for further information on trading volatile markets.
8. Can I put on a trailing stop on an order?
Yes, you can put a trailing stop on an order. For further information on how to do this, please check our MetaTrader 4/5 User Manual (.chm file).
A trailing stop can only be carried out in the client trading terminal. If you sign out or your connection to MT4 or MT5 is cut for whatever reason, the trailing stop orders you will have placed will be lost.
9. Is it possible to simultaneously buy and sell the same instrument on MetaTrader 4 and MetaTrader 5?
This is possible on MetaTrader 4 but not on MetaTrader 5. On MetaTrader 4 you can open a "Buy" and "Sell" position on the same instrument. This is referred to as "hedging" or "matching" a position. For such positions, the margin requirement is half the normal margin requirement.
10. Will my open positions and placed orders be closed If I go offline?
No, they will not be closed when you go offline, they will remain active even if you log out of your trading platform. All orders are logged in our system except trailing stops; these will be deleted if you log out of your trading platform or if your connection is lost. The same applies to Expert Advisors, which deactivates if you log out of your trading platform or lose your connection.
11. If I leave a position open overnight, what will happen?
If a position is left open overnight, it is rolled over. This means that the value date moves to the next business day, allowing the trade to keep its open spot status.
When a position is rolled over to the next day, there will be a swap credit or charge made according to the swap rates specified on the Contract Specifications page.
The swap, or rollover cost, is calculated on the difference between the interest rate of the two currencies in a pair. Swap rates can depend on market demand and supply, but usually when a trader buys a high interest rate currency pair and then sells it with a lower interest rate, they will earn the swap/rollover. If a trader buys the low interest currency pair and sells it with a higher interest rate, they will be charged the swap/rollover. Swap rates may change at any time.
Please note that swap for positions which remain open from Wednesday to Thursday is applied at triple the normal rate stated on our Contract Specifications page.
12. Will I be charged commission by FXTM?
You will not be charged commission on standard.mt4 accounts, the only cost of the transaction will be the spread. You will however be charged commission on ECN accounts.
13. How do I uninstall my trading platform?
In order to uninstall your trading platform click on the Windows menu, select "Control Panel", select "Programs and Features" and then right click on the MetaTrader Platform. You should then see "uninstall/change"; click on this and select "uninstall". Allow this to run, it should take no more than a few minutes. Once it has uninstalled, please RESTART your computer from the Windows menu before you download a new trading platform.
14. How do I uninstall iPhone/Android apps?
To uninstall an app from your iPhone/iPad or Android phone/tablet, you need to touch and hold the app icon until the X or Remove/Delete option appears; select this and the app should be removed. Please note that with some Android devices this may differ and you may need to drag and drop the app into the "bin". Please check the requirements for your Android device.