Risk warning: Trading CFDs is risky and can result in the loss of your invested capital. Please ensure that you understand the risks involved and do not invest more than you can afford to lose. Read full Risk Disclosure. FT Global Ltd is regulated by the IFSC.
Risk warning: Your capital is at risk.

Deposits

1. What methods can I use to deposit funds to my account?
We offer a wide variety of deposit methods such as credit and debit cards, e-Wallets, bank wire transfers and also local payment solutions. You can compare all available methods on our Deposit Options page and choose which one is best suited for you.
2. How do I deposit funds into my account?

You can fund your account by following these steps:

  1. Login to MyFXTM
  2. Click on ‘My Money’ then ‘Deposit Funds’ from the left-hand side menu.
  3. Complete the form and follow the steps
  4. You will be redirected to the payment system’s website to confirm the transfer or you will receive payment instructions according to the payment method selected

3. Typical transfer errors when making a deposit:
  • For credit card deposits – Insufficient card balance, transfers limits, card not activated for online activity
  • For e­Wallets ­- Insufficient card balance, transfers limits, system error when you were not redirected to payment page
  • For bank wires – Wrong account number, incorrect currency instruction, wrong purpose of payment
  • For local solutions - ­third party transfers, wrong receiver’s data
4. Why do I need Wallets in MyFXTM?
Wallets are created automatically when you register for MyFXTM, and can be used to make deposits to your trading accounts or to make an investment with one of our investment programs.
 
5. I tried to deposit funds to my trading account, but they ended up on my wallet. What should I do?
To transfer these funds to your trading account, you will need to make an internal transfer (a transfer of funds between your FXTM accounts). To do this, please follow the steps below:
  1. Login to MyFXTM
  2. Click "Internal Transfer" under ‘My Money’ from the left-hand side menu.
  3. Account: Select the Account/Wallet you wish to transfer your funds from
  4. Amount: Type in the amount you wish to transfer
  5. Deposit to account: Select the trading account/wallet you wish to transfer your funds to
  6. Click ‘Confirm’
  7. You will receive a payment password on both your phone and email
  8. Enter any of the two payment passwords in the new field and click ‘Submit’
  9. You can check the status of your transfer in "MyFXTM History". If the status is "Processing", it means that your request has been accepted. Once the request status is "Funds deposited to account", it means that funds were sent to the account you selected.

6. How much time does it take to process my deposit request?

All deposit requests are processed by our Back Office Department within 1 business day, however the time taken for the funds to be transferred will depend on your payment method.

  • Bank wires: Your transfer request should be processed within 3–5 business days of the time your funds were sent from your account.
  • Credit cards and e­Wallets: The deposit should be posted to your account instantly, in case there is no need for additional verification. If there is a delay, please check your email. The Back Office Department will send an email to inform you of any delays due to verification issues.
  • Please note that FXTM is not liable for any transfer delays you may experience due to a disruption of service in the system of a third-­party payment processor.
7. What are the charges for deposits and withdrawals?
  • Details for all charges are available in Deposits and Withdrawals on our website here and in MyFXTM.
  • FXTM may reimburse some charges during temporary promotions or in other exceptional cases. Please contact your Account Manager for more details.
8. Why is the total amount I received different from what I expected, also taking into consideration the information regarding fees and commissions on your web site?

FXTM will process the exact instructed amount and will only apply the charges as announced on our website. However, please note that additional charges may be applied to your transfer by intermediary payment processors or your bank.

In case of any additional charges, please contact your payment processor for further clarifications.

FXTM will not be able to advise you in such situations as we don’t have access to the system of third-party payment services.

9. For what countries do you have local payment solutions?
You can check our local payment solutions in the Deposits & Withdrawals page on our website and in MyFXTM.
10. If I want to use a local solution for a deposit or withdrawal, how can I do this?
  • Please register for an account with us and provide the required documents to fully verify your account. You will then be able to see the local deposit & withdrawal options available to you.
  • Please contact your Account Manager if you need more information.
11. I would like to make a new deposit but I realized that my current balance is negative. How will my deposit be processed in this case?
  1. Please contact our Customer Support Team via Live Chat or send an email to backoffice@fxtm.com
  2. Our team will correct your balance back to 0 before your deposit can be processed
  3. You will then receive the full amount in your account without a negative balance deduction
12. I have made a deposit when my balance was negative. So, my current balance is less than the amount I deposited. What can I do?
  1. Please contact our Customer Support Team via Live Chat or send an email to backoffice@fxtm.com
  2. Our team will correct your balance back to 0
  3. You will see the full deposited amount reflected in your account without a negative balance deduction
13. What information should I provide if I want to make a deposit with my credit/debit card?

In order to process your deposit with credit/debit card, FXTM requires a color copy of both the front and back side of your card. On the front the cardholder’s full name, expiry date of the card, name of the bank that issued the card and last four digits of the card number (for security purposes we recommend that the rest of the digits should be covered) should be clearly visible. The copy of the back side should include the cardholder’s signature, so please ensure that your card is signed. The CVC2/CVV2 (last 3 digits) must also be covered.

Please see an example below:

Please note that third party deposits will not be accepted.  The name of the cardholder must match the name in your account with FXTM.

15. What should I provide if I want to deposit with China Union Pay?

For each initial deposit through China Union Pay with a new bank account please provide us with scanned colored copy of bank statement showing your name, account number and transaction made.

Please ensure that all the details are clear and visible.

17. What should I provide if I want to deposit with a bank wire transfer?
We advise you to send an email to the Back Office Department and provide a payment confirmation of the deposit in order to avoid possible delays in future.
18. What are the minimum/maximum limits for deposits and withdrawals?
These limits depend on the payment system you use to make the transaction. Please check our Deposits & Withdrawals page for more information.
19. I have made a deposit via bank wire but I don’t see the funds on my account yet. Why?

Please note that bank wire transfers normally take up to 3­-5 business days to be processed. If the funds still do not appear in your account after this period of time, kindly provide a payment confirmation of the transfer ­- scanned copy of the swift transfer – which you should request from your bank.

20. I saw that my transfer has been declined? What could be the reason?

If the Back Office Department has declined the transfer, you will receive an email notification with further explanation. You can also find additional information about your transactions in MyFXTM History.

  1. Login to MyFXTM
  2. Go to "My Transfers" under ‘My Money’ in the left-hand side menu.
  3. Find the transaction (you can filter by transaction type and date)
  4. Click the Transaction ID number in the table below to see Detailed Payment Information for that transaction
  5. Check the Status of your transaction

Please note that you can cancel a transfer within MyFXTM, in the ‘My Transfers’ section.