Risk warning: CFDs are complex instruments and come with a high risk of losing money rapidly due to leverage. 83% of retail investor accounts lose money when trading CFDs with this provider. You should consider whether you understand how CFDs work and whether you can afford to take the high risk of losing your money.
Risk warning: CFDs are complex instruments and come with a high risk of losing money rapidly due to leverage. 83% of retail investor accounts lose money when trading CFDs with this provider. You should consider whether you understand how CFDs work and whether you can afford to take the high risk of losing your money.

FAQ

What can we help you with today?

Most Common Errors

If your deposit was declined there should be an email in your inbox explaining the reasons for the decline.

You can also check the status of your deposit/withdrawal in MyFXTM .

Your request was possibly declined because of one of the reasons below:

- Card not active for online activity

- Payment declined by card issuer

- 3D security (Credit/Debit Card)

- Incorrect card details

- Invalid verification code (Neteller)

- System Error

- Invalid email/user name (E-wallets)

- Closed account

- Wrong account number

- Incorrect currency (Bank – wire)

- Wrong purpose of payment (Bank – wire)

- Transaction rejected by bank

- Incorrect recipient name (Bank – wire)

If you need any further clarification please contact your Account Service Manager, Customer Support or Back Office .

Your request was possibly declined because of one of the reasons below:

- Insufficient balance.

- No trading activity since last deposit.

- Incorrect details.

- Insufficient free margin to cover open positions.

- Payment method used for withdrawal is different from the one used to deposit.

- Withdrawal amount exceeds deposit amount (Credit/Debit Cards).

- Withdrawal doesn’t cover payment system charges.

- Additional information requested was not provided.

- Third-party transfer request.

- Name was written in English (China Union Pay).

If you need any further clarification please contact your Account Service Manager, Customer Support or Back Office .

If you haven’t received your funds in more than 5 business days you should email our Back Office department requesting an ARN (acquiring reference number). Your credit/debit card provider will then be able to track your withdrawal.

If you haven’t received your funds in more than 5 business days you should email our Back Office department requesting a swift copy. Your bank will then be able to track your withdrawal.

If you don’t receive your withdrawal please email our Back Office department for more information.

- Insufficient free margin.

Funds are deposited to your wallet in the following cases:

  1. You selected your wallet instead of your trading account when filling out your request.
  2. If you didn’t specify the trading account number in your transfer request when submitting a bank-wire.

If you wish to transfer funds from your wallet to your account please click here.

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