Risk warning: CFDs are complex instruments and come with a high risk of losing money rapidly due to leverage. 90% of retail investor accounts lose money when trading CFDs with this provider. You should consider whether you understand how CFDs work and whether you can afford to take the high risk of losing your money.
Risk warning: CFDs are complex instruments and come with a high risk of losing money rapidly due to leverage. 90% of retail investor accounts lose money when trading CFDs with this provider. You should consider whether you understand how CFDs work and whether you can afford to take the high risk of losing your money.

FAQ

What can we help you with today?

Placing Trades

Select ‘Tools’ and then ‘New Order’ from within your trading platform.

Complete the required information in the new window.

  1. Right/Double click on the trade you wish to close.
  2. Once the order window opens, click ‘Close’ and then ‘OK’.

You can view all closed positions in the ‘Account History’ tab.

Standard Account: You can set your Stop Loss/Take Profit in the new order window.

ECN Account: You can set the Stop Loss/Take Profit after placing a new order by double clicking on the order or with a right click. Amend it by selecting ‘Modify or Delete Order’ from the ‘Trade’ tab in the terminal window.

You cannot modify or delete a Stop Loss/Take Profit once the price is reached.

The prices displayed on the MT platform charts are the maximum Bid or High (top of the bar) and minimum Bid or Low (bottom of the bar).

- Ask price = Bid + Spread

- Minimum ask = Low + Spread

- Maximum ask = High + Spread

On Buy positions, your Stop Loss and Take Profit orders will be triggered when the Bid price reaches the order level.

On Sell positions your Stop Loss and Take Profit orders will be triggered when the Ask price reaches the order level.

Buy Limit and Buy Stop orders will be triggered when the Ask prices reach order level.

Sell Limit and Sell Stop orders will be triggered when the Bid prices reach order level.

You can display an ‘Ask Line’ in your charts by following the steps below:

  1. Right click anywhere on the chart and select ‘Properties’.
  2. Go to the ‘Common’ tab and select the ‘Show Ask Line’ option.
  3. Click ‘OK’ to apply.

Because of the spread and commission (for ECN and ECN MT5 account) being applied.

Possible reasons:

Your account is set to read-only.

You are logged in using your read-only password.

Your read-only password is the same as your trading account password.

You haven’t made the minimum deposit required for that account.

Yes.

Please note that trailing stops become inactive when you log out of your platform or you get disconnected.

This happens if you’ve given the platform an extra instruction before the previous one was completed that can happen from multiple clicks or a hyperactive EA.

Simply log out of the platform and login again.

No we don’t. If you have Trailing Stops and EAs these will become inactive automatically if your platform is closed or you’re logged off.

You can contact us through our closing/modifying position landline.

Ensure that you’ve made the minimum deposit required for the account.

If the issue persists, please contact our Customer Support team.

Ensure that you’ve made the minimum deposit required.

If the issue persists, please contact our Customer Support team.

Because it has been inactive for 13 days, as per Share’s Account Terms of Business.  

You can re-enable your account by following the steps below:

  1. Select your Shares account under the ‘My Trading Accounts ’ section in MyFXTM.
  2. Click on ‘Activate Account’ in the Account Details page.
  3. A confirmation email will be sent once the process is complete.

Your position will remain open and will be rolled over (at a swap charge) to the next trading day. You can find our swap fee rates in our Contract Specifications page.

The first thing you should do is change your trading account password .

Then you should take a look at your trading history:

  1. Click on the ‘Journal’ tab in your MT platform.
  2. Within the ‘Journal’ tab, right click anywhere and select ‘Open’.
  3. View your trading activity.

Please note that if you’re using the MT platform on more than one device, you will have to retrieve all log files in order to your entire history.

If you need any help, please contact Customer Support.

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