Risk warning: CFDs are complex instruments and come with a high risk of losing money rapidly due to leverage. 89% of retail investor accounts lose money when trading CFDs with this provider. You should consider whether you understand how CFDs work and whether you can afford to take the high risk of losing your money.
Risk warning: CFDs are complex instruments and come with a high risk of losing money rapidly due to leverage. 89% of retail investor accounts lose money when trading CFDs with this provider. You should consider whether you understand how CFDs work and whether you can afford to take the high risk of losing your money.

FAQ

What can we help you with today?

Trading Account Information

  1. Select 'My Accounts' tab within MyFXTM.
  2. Click ‘Open New Account’ and choose the type of account you want to open.
  3. Fill in the required details and click ‘Open Account’.

No. Only the person who registers for the account can trade.

In the Accounts Overview section in MyFXTM you can see all your live, demo and investment accounts and wallets.

You can find a full list of all the trading instruments we offer here.

  • Standard: 100 $/€/£
  • Cent: 5 $/€/£
  • Shares: 100 $/€/£
  • ECN: 500 $/€/£
  • ECN Zero (with Strategy Account option): 200 $/€/£
  • FXTM ECN MT5: 500 $/€/£
  • FXTM Pro: 25,000 $/€/£
  • Investment account: 100 $/€/£

Yes, on ECN accounts.

We offer floating spreads across our accounts. You can find full information on our Contract Specifications page.

You can see view our statistics on positive and negative slippage on our Performance Statistics page.

You can find full statistics on our Performance Statistics page.

Requotes may occur on Standard and Cent accounts.

You can find full statistics on our Performance Statistics page.

Floating except for Cent account.

 The maximum available is 1:500, based on your knowledge and experience. For residents of Poland, the maximum is 1:100.

Your leverage may change based on one or more of the following reasons:

- Floating leverage.

- If forex positions are open/closed/modified on Standard and Cent accounts one hour before the end of Friday’s trading session.

- At the company’s discretion.

You can find more details on our Leverage and Margin Requirements page.

  1. Go to the ‘Accounts Overview’ section in MyFXTM.
  2. Select the green arrow next to ‘Deposit’ on the trading account you wish to change the leverage for.
  3. Select your new leverage and verify the changes.
  4. Click ‘OK’.

Standard, Mini and Micro.

You can find full information on our Contract Specifications page.

Maximum Volume per TradeMaximum Number of OrdersMaximum Volume of Orders
Standard30100100
Cent130010
Shares1010020
ECN100UnlimitedUnlimited
ECN Zero100UnlimitedUnlimited
FXTM Pro250UnlimitedUnlimited

There is a swap-free option on all our accounts, except MT5 and does not apply on exotic currencies.

You can select the swap-free option when you open your trading account or enable it with the steps below:

  1. Go to the ‘Accounts Overview’ section within MyFXTM.
  2. Select the green arrow next to ‘Deposit’ on the trading account you wish to change make swap-free.
  3. Choose the ‘Enable swap-free mode’ option.

Please note that the swap-free option is available for clients in selected countries. If the option isn’t available on your account please contact us .

This is a fee charged for keeping positions open on each instrument over a certain period of time.

You can find full details for each instrument on our Contract Specifications page, under Swap Free Fee and Swap Free days allowance sections.

Between 23:59:45 – 00:00:00 (EET), from Monday to Friday.

In forex, the delivery of a security or security is settled on the second working day after the deal. Any orders held from Wednesday to Thursday are charged three times as much due to the inclusion of weekend fees.

Margin CallStop Out
Standard80%50%
Cent80%50%
Shares80%50%
ECN80%50%
ECN Zero80%50%
FXTM Pro80%50%

Message: “no connection’ means you’ve selected the wrong server.

Message: “invalid account” means you’ve entered the wrong ID/password.

  1. Go to the ‘Accounts Overview’ section from within MyFXTM.
  2. Click on the arrow next to the ‘Deposit’ button on the account you wish to change the password for and select ‘Change trading password’.
  3. Click ‘Next’ and enter the PIN sent via email or SMS to the relevant fields.
  4. Create your new password and click ‘Submit’.

This is used as a public password that you can use to show your results to your investors and has no trading permissions.

Please note that your read-only password should be different from your trading account password.

  1. Select the ‘Tools’ tab and then ‘Options’ from inside your trading platform.
  2. In the ‘Server’ tab, click on ‘Change’ and then ‘Change investor (read-only) password’.
  3. Complete the fields with your new password and click ‘Confirm’.
  4. Click ‘OK’ to finalise the process.

Make sure your read-only password is not the same as your trading account password.

Please note that the net profit/loss for closed orders in your account may be summarized and presented in MT4 as balance transactions with comment "Summary trade result mm.yy" where mm represent the month of the year and yy the year itself.

Therefore, when you see in your trading history a comment for example "Summary trade 03.17 = 9.38$", it means that net profit for all orders that closed in March 2017 was 9.38$ and it is not a deposit. Similarly, when you see in your trading history a comment for example "Summary trade 04.17 = -10.45$", it means that the net loss of all orders that closed in April 2017 was -10.45$ and it is not a withdrawal.

Additionally, please also note that the full trading history for every account is accessible at any time through MyFXTM.

Login to MyFXMT --> my Accounts --> Accounts Overview --> Choose an account --> Orders History --> Prepare Report

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