Risk warning: CFDs are complex instruments and come with a high risk of losing money rapidly due to leverage. 83% of retail investor accounts lose money when trading CFDs with this provider. You should consider whether you understand how CFDs work and whether you can afford to take the high risk of losing your money.
Risk warning: CFDs are complex instruments and come with a high risk of losing money rapidly due to leverage. 83% of retail investor accounts lose money when trading CFDs with this provider. You should consider whether you understand how CFDs work and whether you can afford to take the high risk of losing your money.

FAQ

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Verifying your Profile

Once you become a verified client, you will have access to all of FXTM’s products and services. Verify your profile by uploading clear colour copies (mobile photo or a scan) of the following documents:

  1. Proof of identity – passport, national identity card or driving license
  2. Proof of address – bank/card statement or utility bill. Examples of documents which can be provided are:
  • Water/gas/electric/internet/telephone bill.
  • Residency certificate.

Please note that we do not accept mobile telephone bills.

Please check the following before uploading:

  • That the size of your document does not exceed 25MB.
  • That the file is in one of the following formats: gif, jpg, tiff, png, doc, docx and pdf.

If the error message persists you can send your documents to documents@forextime.com.

Once you upload all your documents, it can take up to 20 minutes during working hours to 24 hours to verify your profile.

If your (utility) bills are not in your name, you can send us a copy of a recent bank statement (no more than 6 months old) to use as your proof of address.

If you do not have any of the above, please provide us with an official document that states your name and residential address or send an email to documents@forextime.com

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