Risk warning: Trading is risky. Your capital is at risk. FT Global Ltd is regulated by IFSC.
Risk warning: Trading is risky. Your capital is at risk. FT Global Ltd is regulated by IFSC.

Account Service Manager (Malay Speaker)

  • Department: Sales
  • Reports to: Head of Sales
  • Location(s):
    • Limassol, Cyprus
APPLY FOR THIS POSITION
Send your CV and Cover Letter to FXTM HR department

Description

The Account Service Manager's aim is to create and maintain a portfolio of client accounts and to provide excellent customer service.

Requirements

  • Languages required: English and Chinese, other +;
  • Minimum university education or higher;
  • Preferably 1-2 years of work experience in a sales environment, preferably in the financial sector;
  • Excellent communication and presentational skills;
  • Excellent networking skills;
  • Ability to work, interact and communicate with other team members and other departments;
  • Ability to reach monthly targets.

Responsibilities & Duties

  • Handling new client leads on a daily basis;
  • Maintaining contact with clients to ensure high levels of customer satisfaction;
  • Following up on contacts for future business prospects;
  • Building and maintaining a client portfolio;
  • Assisting customers who wish to open or are managing a trading account;
  • Actively following up on queries and providing feedback to customers in a timely manner;
  • Effectively handling the existing client base (general customer service assistance and dealing with issues and complaints);
  • Following contact with partners, updating CRM with accurate information;
  • Informing clients of any new products and promotions that the company is offering;
  • Meeting company core values on a daily basis inside and outside the office.

Benefits

The successful candidate will receive a competitive remuneration package including private medical insurance and a company-wide provident fund.

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