Risk warning: Trading is risky. Your capital is at risk. Exinity Limited is regulated by FSC (Mauritius).
Risk warning: Trading is risky. Your capital is at risk. Exinity Limited is regulated by FSC (Mauritius).

Customer Service Representative (Urdu/Hindi speaker)

  • Department: Customer Support
  • Reports to: Head of Customer Support
  • Location(s):
    • Limassol, Cyprus
APPLY FOR THIS POSITION
Send your CV and Cover Letter to FXTM HR department

Description

The Customer Service Representative will be required to provide excellent customer service to clients whilst enhancing their trading experience with FXTM.

Responsibilities & Duties

  • Assisting clients worldwide through a live support
  • Answering e-mails , assisting with the opening of client accounts, amending existing accounts, maintaining client records and liaising with appropriate departments
  • Impeccable telephone etiquette and management
  • Handling of Back office queries
  • Supporting clients with technical and troubleshooting issues
  • Dealing with complaints of a varying nature promptly and effectively
  • Providing support and troubleshooting on Meta Trader platforms
  • Liaising with all departments to resolve issues
  • Liaising with the compliance officer regarding complaints and approval of accounts
  • Providing all relevant information to clients regarding documents and materials for becoming a client

Requirements

  • Excellent knowledge of English and Urdu/Hindi
  • Excellent spoken and written communication skills required
  • Ability to work efficiently under pressure
  • Excellent computer skills (Microsoft Excel and Word)
  • Knowledge of Meta Trader platforms will be considered an advantage
  • Previous experience in similar position will be considered an advantage
  • Shift work as and when required

Benefits

The successful candidate will receive a competitive remuneration package.

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