You can fund your account by following these steps:
You can check the status of your transfer in "MyFXTM History". If the status is "Processing", it means that your request has been accepted. Once the request status is "Funds deposited to account", it means that funds were sent to the account you selected.
All deposit requests are processed by our Back Office Department within 1 business day, however the time taken for the funds to be transferred will depend on your payment method.
FXTM will process the exact instructed amount and will only apply the charges as announced on our website. However, please note that additional charges may be applied to your transfer by intermediary payment processors or your bank.
In case of any additional charges, please contact your payment processor for further clarifications.
FXTM will not be able to advise you in such situations as we don’t have access to the system of third-party payment services.
In order to process your deposit with credit/debit card, FXTM requires a color copy of both the front and back side of your card. On the front the cardholder’s full name, expiry date of the card, name of the bank that issued the card and last four digits of the card number (for security purposes we recommend that the rest of the digits should be covered) should be clearly visible. The copy of the back side should include the cardholder’s signature, so please ensure that your card is signed. The CVC2/CVV2 (last 3 digits) must also be covered.
Please see an example below:
Please note that third party deposits will not be accepted. The name of the cardholder must match the name in your account with FXTM.
For each initial deposit through China Union Pay with a new bank account please provide us with scanned colored copy of bank statement showing your name, account number and transaction made.
Please ensure that all the details are clear and visible.
Please note that bank wire transfers normally take up to 3-5 business days to be processed. If the funds still do not appear in your account after this period of time, kindly provide a payment confirmation of the transfer - scanned copy of the swift transfer – which you should request from your bank.
If the Back Office Department has declined the transfer, you will receive an email notification with further explanation. You can also find additional information about your transactions in MyFXTM History.
Please note that you can cancel a transfer within MyFXTM, in the ‘My Transfers’ section.