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Documentation

1. Why do I need to provide my documents to FXTM?
  • To receive full access to all of the features within MyFXTM and be able to ‘Deposit’ & ‘Withdraw’ funds as well as trade, your account must be verified and have status ‘Approved’
  • Based on regulatory requirements, we must receive documents from our clients before we establish a business relationship with them
2. Which documents do I need to provide for my account to be approved?
  1. Proof of identity – passport, national identity card or driving license
    If the identification document you have provided states your correct residential address then an additional proof of address document may not be required.
  2. Proof of address – bank/card statement or utility bill

Proof of Identity: Please note that you must submit a color copy of your valid ID document.

Proof of address: Please note that this should be a color copy, and must have been issued no longer than 12 months ago. Examples of documents which can be provided are:

  • Water/gas/electric/internet/telephone bill
  • Residency certificate or tenancy contract
3. I receive some error when trying to upload my documents in MyFXTM. What can I do?

You can send your documents to documents@fxtm.com

Some things to remember when trying to upload your documents are:

  • The size of your document must NOT exceed 25 MB
  • We can accept the following formats: gif, jpg, tiff, png, doc, docx and pdf
4. How long does it take to verify my Account?

On average it takes less than 10 minutes. 

Of course, this will depend on how quickly you can provide us with the required documents. Once the documents have been submitted, we can have the account approved within 10 minutes during working hours. If you would like to check the status of your documents, please contact us via Live Chat and we can offer you immediate assistance. If any further documents are required, we will send you an email informing you.

5. What happens if none of my bills are in my name?

You have the following options:

  • If the ID document you have already provided states your address, then a further proof of address document may not be required
  • Provide us with an alternative document, such as a bank/card statement, residency certificate, mobile telephone bill or tenancy contract
  • An additional ID document which states your address can be provided
  • If you do not have any of the above, please provide us with any official document which states your name and residential address or send us an email to documents@fxtm.com for further assistance
6. I am from Nigeria, what documents can I provide to get my account Approved?

You can provide us with one of the following combination of documents:

  • National ID Card (front & back) with residential address listed
    OR
  • Driving License with residential address listed
    OR
  • Voters Card with residential address listed
    OR
  • Passport & bank statement issued within the last 12 months

7. I am from India, what documents can I provide to get my account Approved?

You can provide us with one of the following combination of documents:

  • PAN Card & proof of address document issued within the last 12 months (bank/card statement or utility bill)
    OR
  • Driving License with residential address listed
    OR
  • Passport (photo page & address page)
    OR
  • Aadhaar Card (front & back) with residential address listed
    OR
  • Voters Card (front & back) with residential address listed
8. I am from Malaysia, what documents can I provide to get my account Approved?

You can provide us with one of the following combination of documents:

  • National ID Card with residential address listed
    OR
  • Driving License with residential address listed
    OR
  • Passport & bank/card statement or utility bill issued within the last 12 months
9. I am from Pakistan, what documents can I provide to get my account Approved?

You can provide us with one of the following combination of documents:

  • National ID Card (front & back) with residential address listed
    OR
  • Driving License with residential address listed
    OR
  • Passport & bank/card statement or utility bill issued within the last 12 months

10. I am from China, what documents can I provide to get my account Approved?

You can provide us with one of the following combination of documents:

  • National ID Card (front & back) with residential address listed
    OR
  • Driving License with residential address listed
    OR
  • Passport & bank/card statement or utility bill issued within the last 12 months
11. I am from Bangladesh, what documents can I provide to get my account Approved?

You can provide us with one of the following combination of documents:

  • Driving License (front & back) with residential address listed
    OR
  • National ID Card (front & back) with residential address listed
    OR
  • Passport (photo page & address page)