CFDs are complex instruments and come with a high risk of losing money rapidly due to leverage. 77% of retail investor accounts lose money when trading CFDs with this provider. You should consider whether you understand how CFDs work and whether you can afford to take the high risk of losing your money.

Policy Statement

Your Personal Data is Protected

Information Usage Policy

The following restrictions should be taken into careful consideration when using information or resources from the FXTM website:

1. INTRODUCTION

In this Policy “we”, “us” “our”, “ours”, “ourselves” and the “Company” refer to Forextime UK Limited, a company incorporated in England and Wales with company number 10599136 and authorised and regulated by the Financial Conduct Authority (“FCA”) with registration number 777911.

This website (www.forextime.com/uk) and its contents are subject to applicable copyright and intellectual property laws.

The Clients cannot use materials from this website or alter original text without permission from the Company. If you wish to request permission, please contact us.

Unless you are notified otherwise by us, our contact details are:

  • Address: 30 Churchill Place, London, E14 5EU, United Kingdom
  • Email: info@forextime.co.uk
  • Telephone number: +44 2035141251

2. OBJECTIVE

The Company does its utmost to ensure the privacy, confidentiality and security of its client’s data and personal information is preserved both throughout their interaction with the Company and afterwards, to the fullest extent achievable by the Company. The privacy of our website visitors and clients, both existing and former, is very important to us. The Company is committed to safeguarding any information we collect, use and hold about you. By opening a trading account with the Company, the client hereby gives its explicit consent to such collection, processing, storage and use of personal information by the Company as it is provided below.

3. PROCEDURE

In order to receive further information, or to open a trading account with the Company, the clients must first complete and submit the online application form with the required documents attached. They are requested to give necessary information when filling out the online application form, in order to enable the Company to evaluate their application and comply with Laws and Regulations governing the provision of financial services. This information is also used to contact them regarding their online trading account. The clients who register with the Company acknowledge their willingness to share with the Company certain private information which we also use for the purpose of confirming the clients’ identity and ensuring the security of their deposits and trading account. This information is collected in line with our stringent verification procedures which are used to deter international money laundering operations and to ensure the security and safety of our clients’ trading activity throughout.

Our clients undertake to supply us with true, updated and accurate information about their identity. Furthermore, they are required to state that they are registering and trading on their own behalf and are not seeking at any time to act in any manner which could be considered fraudulent nor are they seeking to impersonate any other individuals for any purposes whatsoever. Please note that if and when the Client chooses to end his relationship with the Company, we must keep his/her Personal Data on record for a further five years and the client hereby gives their explicit consent to such storage.

The following, non-exhaustive list illustrates the reasons why the Company may need to use Clients Personal Data:

  • To verify Clients identity;
  • To ensure that the Clients meet the suitability requirements needed to use our products and services;
  • To manage the account the Clients have with us;
  • To process Clients transactions;
  • To send to the Clients information about transaction/post-transaction services;
  • To keep the Clients updated with news on our products, services and any other information relevant to their working relationship with the Company;
  • For website improvement purposes;
  • For the analysis of statistical data which will help us provide Clients with better products and services in the future.

The Company’s data collection procedures include the collection of clients’ freely disclosed information as shared with the Company, in addition to the placement of cookies* (see note below) for the purposes of gathering data about the manner in which clients interact with the Company’s website. The Company may share information with affiliates/business partners in the event such information is reasonably required by such affiliate in order to provide the products or services to its clients. These tools for gathering clients’ information are employed for the purpose of ensuring the clients’ own security and all data collected by the Company is shared only with individuals within the Company (and/or the Company’s affiliates and/or the company’s business partners) who are involved with the verification of clients’ account information for the express purpose of ensuring the clients confidentiality and security.
 

*Cookies: A cookie is a small text file that is stored on a user's computer for record-keeping purposes. The Company uses cookies on this website. The Company links the information it stores in cookies to any personally identifiable information the client submits while on its website. The Company uses both session ID cookies and persistent cookies. A session ID cookie does expire when the client closes its browser. A persistent cookie remains on the clients’ hard drive for an extended period of time. To remove persistent cookies, follow the directions provided in the Internet browser's "help" file.
 

4. DISCLOSURE OF INFORMATION

The Company will never disclose any private or otherwise confidential information in regards to our clients and former clients to third parties without the express, written consent of our clients, except in such specific cases in which disclosure is a requirement under law, or is otherwise necessary in order to perform verification analysis on the clients’ identity for the purposes of safeguarding their account and securing their personal information. The Company also reserves the right to disclose the clients’ personal information when it believes that disclosure is necessary to protect the clients’ rights and/or to comply with a judicial proceeding, court order, or legal process served on the Company’s site. The Company will not be liable for any unlawful or unauthorised use of the clients’ personal information resulting from cookies on the Company’s website that the Company does not have access to or control over.

By registering with the Company and through the voluntary interaction they undertake with the Company’s products and services, the clients confirm and agree that they consent to the use of all or part of the information they provide concerning their trading account with the Company, the transactions they undertake through it and the interactions which they perform with the Company on behalf of the Company. All interactions the clients undertake with the Company will be stored by the Company for the purposes of record keeping and as such may be used by the Company in such cases that disputes arise between a Client and the Company.

The Company does its utmost to ensure the confidentiality of its clients’ personal information including the implementation of data protection procedures designed to ensure client confidentiality. The Company ensures that its data protection policy is regularly updated in order to ensure that clients’ confidential information is continually safeguarded. The Company is committed to safeguarding Clients Personal Data by adhering to strict security standards and using the most up to date security technologies.

From time to time the Company may contact clients whether by phone, email or other means for the purpose of offering them further information about financial market trading. In addition, the Company may, on occasion, seek to contact clients, whether by phone or by email, for the purpose of informing them of unique promotional offerings provided by the Company for the client. Clients consent to the receipt of such contact when they consent to our terms and conditions of use when registering with the Company. Any person wishing to opt out of further contact by the Company at any time whatsoever is entitled to do so, simply by contacting the Company whether by phone or email and requesting that no further contact on behalf of the Company shall be made.

5. RECORD KEEPING

The Company records and processes any telephone conversations and/or electronic communications between Clients or potential Clients including any telephone conversations and/or electronic communications that result or may result in transactions or client order services.

Please note that these records shall be kept by the Company for a period of five years and, where requested by the competent authority, for a period of up to seven years.

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