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Risk warning: Trading is risky. Your capital is at risk. FT Global Ltd is regulated by IFSC.

FAQ

What can we help you with today?

Making a deposit

  1. Open the Deposits page within the My Money section in MyFXTM.
  2. Choose your preferred deposit method and click ‘Deposit’.
  3. Select the MyFXTM account or wallet you wish to deposit funds into and complete the necessary fields.
  4. Confirm your deposit details in the next page.

Some additional steps may be asked from your payment provider.

Watch our step-by-step guides on how to deposit in our How to videos.

Details on the processing time for each payment method can be found on our Deposits and Withdrawals page.

If we need to request and verify additional information then the processing time might be longer.

Please note that FXTM is not liable for any delays caused by a 3rd party payment processor.

All deposits made during the weekend/bank holidays will be processed according to the standard processing times for each payment method.

Yes, however you will need to send us an to email explaining the reason for this. 

Yes, you will need to firstly upload or email us the following:

  1. Joint Account Form
  2. Account holders’ identification (ID) documents
  3. A recent copy of a Bank Statement clearly stating the account holders’ names and account number.
  4. Payment confirmation from the specified account.

If the funds are deposited through the shareholder’s personal bank account then:

If you are the sole shareholder: The deposit can be processed, but the withdrawal must be sent back to the same bank account as that which made the initial deposit.

If there are several shareholders: We need written consent from all shareholders. Once written consent is received then the funds will be processed. If a withdrawal is requested, the funds must be sent back to the same bank account as that which made the initial deposit.

No, we do not accept third-party transfers. The name of the sender must match the name used when registering with FXTM.

  Yes you can. Simply contact Customer Support or our Back Office Department in order to correct the negative balance on your account.

After completing the steps outlined in ‘How to deposit funds into my account?’ you will be redirected to your bank’s page where you will be asked to provide some additional information.

If this is your first deposit via Credit/Debit card you will need to upload or email a clear colour copy of the front and back of your credit card in order for us to process your request.

The following information should be visible:

  • The card-holders name (This must match the name used during registration).
  • Name of issuing bank
  • The last 4 digits of the card number (all others must be covered).
  • Credit/Debit card expiry date.
  • Cardholder’s signature.

The CVC2/CVV2 (last 3 digits on the back of your card) must also be covered.

An example can be found below:

If the card is linked to a joint account, please refer to our Joint Accounts section.

After completing the steps outlined in ‘How to deposit funds into my account?’ you will be re-directed to your selected E-wallet’s website in order to approve your transaction.

Please note that some e-wallets may require additional details.

After completing the steps outlined in ‘How to deposit funds into my account?’ you will be given details on how to proceed with an online payment or transfer from your bank account to FXTM’s bank account.

Once the transaction is complete, you will have to upload or email the payment confirmation showing the following:

  • The bank account number.
  • Bank account holder’s name (this should match the name used during registration).
  • Payment details.

Your transfer should be processed within 3-5 business days from the date the funds were sent from your account. If your deposit takes longer than 5 business days please contact our Back Office department .

Please note that FXTM is not responsible for any additional bank charges.

After completing the steps outlined in ‘How to deposit funds into my account?’ you will be asked to select the bank you wish to use and complete the necessary fields.

If this is your first deposit via Online Banking China, you will need to upload or email a screenshot of your bank statement showing:

  • Your name (this should match the name used during registration)
  • Your account number
  • The transaction to FXTM

Click here to view sample screenshots

If this is your first deposit, after completing the steps outlined in ‘How to deposit funds into my account?’ you will need to upload or email a screenshot of your WebMoney account showing the following.

  • WebMoney ID
  • Full name (this should match the name used during registration)
  • Address
  • WM Passport type (deposits can only be accepted from accounts with ‘Formal’ or higher WM Passport status).
For step-by-step information on how to deposit using local payment solutions, you need to contact your dedicated account service manager.

This is possibly due to additional charges made by your payment provider/bank. If this is the case, you should contact your payment processor for further clarification as we do not have access to third-party service systems.

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