Risk warning: Trading is risky. Your capital is at risk. FT Global Ltd is regulated by IFSC.
Risk warning: Trading is risky. Your capital is at risk. FT Global Ltd is regulated by IFSC.

FAQ

What can we help you with today?

Trading Platforms

We offer the MT4 and MT5 on various desktop and mobile devices as well as on WebTrader.

You can find more information on our Trading Platforms page.

No, we will continue offering both platforms.

Windows: Windows 7 and onwards.

Mac: Mac OS X and onwards.

  1. Select the trading platform in the ‘Download Platforms’ section in MyFXTM and click ‘Download.
  2. Save the downloaded file and double click to open.
  3. Click ‘Run’ and allow the program to run.
  4. Read and accept the terms and conditions
  5. Click ‘Next’ to finalise the installation.
  1. Select the trading platform in the ‘Download Platforms’ section in MyFXTM and click ‘Download.
  2. Save the downloaded file to your desktop and drag the MT platform icon to your Applications folder.
  3. Double click to open your platform from your Applications folder.
  1. Go to the ‘Security and Privacy’ section in System Preferences.
  2. Click on the lock icon and enter your pc username and password.
  3. Click on the ‘General’ tab and select ‘Anywhere’ in the ‘Allow applications downloaded from’ setting.
  4. Click on ‘Allow from anywhere’ in the pop-up window that appears.
  5. Re-run the application.

Yes you can, by installing it to a different location.

After following the first 4 steps from ‘How to install the MT4/MT5 on a Windows PC’ continue with the steps below:

  1. Instead of ‘Next’ click on ‘Settings’.
  2. Click ‘Browse’ and select a different/new folder to save your platform and click ‘OK’.
    It is recommended that you change the name of your folder from the ‘Program Group’ field.
  3. Click ‘Next’ to finalise the installation.

You can find your trading account number and email in the email you received after opening the account.

You always have the option of changing your password by following the steps here.

  1. Select the ‘Login’ option in the ‘File’ menu after opening your platform.
  2. Enter your account number and password.
  3. Select the appropriate server and click ‘Login’.

Simply select any currency symbol from the Market Watch window and then select ‘Show All’.

For entering the size of the position you want to enter. Volume is measured in lots.

Because you don’t have enough free margin.

You can find out how to calculate your free margin here.

The selected Lot size and Stop Loss/Take Profit is incorrect.

  1. Login to the platform and go to the ‘Tools’ section.
  2. Click ‘Options’ then ‘Server’.
  3. Select the ‘Enable News’ box and click ‘OK’.

Please note that news tab may require additional CPU usage, which could potentially slow down your platform, during periods of heavy economic announcements.

  1. Log in to your trading platform and press Ctrl+T.
  2. In the ‘Terminal’ window that appears select ‘Account History’ and right click anywhere in the new window.
  3. Select or customise the timeframe.

To save your history:

  1. Select ‘Save as Report’ or ‘Save as Detailed Report’ after right clicking on the ‘Account History’ window.
  2. Choose the file destination and click ‘Save’.

Please note that your history will be saved as an .html file and it can be viewed by dragging the file into your browser window.

  1. Open the MT platform and click ‘Tools’.
  2. Select ‘History Center’ and double click on the currency pair.
    If you the currency pairs don’t appear double click on one of the on one of the currency categories (FX Majors, FX Minors, FX Exotics).
  3. Click ‘Download’.

First you need to enable chart auto-scroll:

  1. Right click anywhere on the chart and select ‘Properties’.
  2. From the ‘Common’ tab select the ‘Chart auto-scroll’ option and click ‘OK’.

To view the full history:

  1. Select ‘Options’ in the ‘Tools’ tab.
  2. In the ‘Charts’ you will see a field ‘Max bars in chart’.
  3. Enter the number 9999999999999 in the field and press ‘OK’.

You will then be able to scroll through the history with either the ‘PgUp’ button or the left arrow key.

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