Risk warning: Trading is risky. Your capital is at risk. FT Global Ltd is regulated by IFSC.
Risk warning: Trading is risky. Your capital is at risk. FT Global Ltd is regulated by IFSC.

FAQ

What can we help you with today?

Verifying your Profile

Once you become a verified client, you will have access to all of FXTM’s products and services. Verify your profile by uploading clear colour copies (mobile photo or a scan) of the following documents:

  1. Proof of identity – passport, national identity card or driving license
    if your identification document also states your correct residential address, then an additional proof of address document may not be required.
  2. Proof of address – bank/card statement or utility bill. Examples of documents which can be provided are:
  • Water/gas/electric/internet/telephone bill.
  • Residency certificate.

Please check the following before uploading:

  • That the size of your document does not exceed 25MB.
  • That the file is in one of the following formats: gif, jpg, tiff, png, doc, docx and pdf.

If the error message persists you can send your documents to documents@fxtm.com.

Once you upload all your documents, it can take up to 10 minutes during working hours to 24 hours to verify your profile.

You have the following options:

  • If the ID document that you have already uploaded states your current address, then no other document is required.
  • You can provide a bank/card statement, residency certificate, mobile phone bill or tenancy contract.
  • You can provide an additional ID document stating your current address.
  • You can also provide us with a Proof of Residence document that is issued in the name of your landlord, parent or spouse. Please specify whose name the Proof of Residence document is in when uploading the document to MyFXTM.
If you have any questions, please contact us at documents@fxtm.com

Please provide one of the following combination of documents:

  • National ID Card (front & back) stating your residential address.
  • Driving License stating your residential address.
  • Voters Card stating your residential address.
  • Passport & bank statement issued within the last 12 months.
  • National ID Slip & Age Verification (such as Birth Certificate or Declaration of Age). 

If the National ID Slip states your residential address, then no other documents are needed. If it does not, then please also provide us with a bank statement issued within the last 12 months.

Please provide one of the following combinations of documents:

  • PAN Card & proof of address document issued within the last 12 months (bank/card statement or utility bill),
  • Driving License stating your residential address,
  • Passport (photo page & address page),
  • Aadhaar Card (front & back) stating your residential address,

Voters Card (front & back) stating your residential address. 

Please provide one of the following combinations of documents:

  • National ID Card stating your residential address,
  • Driving License stating your residential address,
  • Passport & bank/card statement or utility bill issued within the last 12 months.

Please provide one of the following combinations of documents:

  • National ID Card (front & back) stating your residential address,
  • Driving License stating your residential address,
  • Passport & bank/card statement or utility bill issued within the last 12 months.

Please provide one of the following combinations of documents:

  • National ID Card (front & back) stating your residential address,
  • Driving License stating your residential address,
  • Passport & bank/card statement or utility bill issued within the last 12 months.

Please provide one of the following combinations of documents:

  • Driving License (front & back) stating your residential address,
  • National ID Card (front & back) stating your residential address,
  • Passport (photo & address page).

Please provide one of the following combinations of documents:

  • Driving License (front & back) stating your residential address,
  • National ID Card (front & back) stating your residential address,
  • Passport & bank/card statement or utility bill issued within the last 12 months.
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